ATALANTA STAND ALONE VOICE LOGGER
Standalone Voice Logger is a full fledged, dedicated, rack-mountable logging device with an inherent computing power and storage capability, and consists of all the necessary components to implement voice logging solutions conveniently. Typically a standalone voice logger requires only the necessary power supply, telephone lines to log and an Ethernet connection.
Features
Voice Logger is a multi-channel voice logging tool that works with audio channels as well as analog and digital telephone lines.
Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly.
The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers.
Voice logs can be used to implement personnel performance reviews, perform self-appraisal and can be used to train customer support staff to handle calls in difficult situations. Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.
Voice Logger helps in the settlement of disputes and customer complaints. Keeping a record of every phone conversation, to playback back in the event of a dispute, helps resolve disputes quickly. Voice Logging also helps in the training and development of the client service personnel. Supervisors/Managers can play back the calls at convenient times to appraise staff. Listening to the recordings of calls alongside the staff helps the managers to correct and guide them in the right direction. The company can also allow the staff to listen to their own calls for self-assessment of their performance. In short, voice loggers can play a major role in the improvement of the quality of customer care which will ultimately result in more business. Voice Logging is a very useful, effective and efficient tool that can also be used as an evidence for settling any disputes.
Features of Voice Logger
1. Logging of incoming calls with details like date, time, duration, CLI, etc.
2. Logging of outgoing calls with date, time, duration, number dialed.
3. Details of incoming calls that were NOT answered with date and time.
4. Date and time of every attempt of making an outgoing call (even if the call was not connected).
5. Stereo recording of caller and called for digital lines.
6. Support for GSM compression of voice logs to save disk space.
7. Support for Digital/Analog/Voice logging from a unified interface.
8. On-going support for new hardware devices.
9. Provision for implementing real-time monitoring of voice conversations.
10. Web based user interface for reports.
11. Search facility in report based on time, caller-id, duration of call etc.
12. Provision for integration of voice logging into the customer data center.
Web Based Interface:
The browser-based User Interface is one of the most powerful features of our Voice logger which enables one to access the system from any part of the world.
The browser-based User Interface of the voice logger helps the supervisors/managers and the top-level management to administer and monitor many of the functions sitting in any part of the world. Once they login to the browser interface, they can overhear live interception calls or go through the logged conversations.
Multiple users can be configured with different access levels in this system. Facility is provided to allow users to search calls based on parameters like Trace Number, call status, date, time, caller id, call duration, comments etc. Operator can listen to the recorded conversation by clicking on the play icon.
Features Provided
Multi Line Recording: Helps to record multiple conversations in single time.
Online Monitoring: Provides facility to hear the live calls.
Simple and Advance search facility to search the voice records.
Automatic Level control for Signal processing.
Advance Audio compression.
Manual and Automatic Call Forwarding facility.
Multi backup facility and emailing facility.
Features
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Hassle free implementation and easy-to-use
- Available in multiples of 4 port options, thus, capable of supporting a maximum of six 8 ports.
- Scalable across technology and product environment
- Can store call recordings of about 15,000 to 90,000 hours
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- Analog
Standalone Analog Voice Logger works on Plain Old Telephone Service (POTS) lines on either trunk lines or extensions. - Digital
Standalone Digital Voice Logger works on E1 (ISDN PRI/R2MF), T1, ISDN BRI and Digital PBX lines. - IP Phone
Standalone IP Voice Logger records the audio carried on VoIP connections such as SIP, H.323, CISCO Skinny and also Skype - Audio
Standalone Audio Voice Logger directly records audio from any equipment connected to the logger as ‘line-in’.
Voice Logger is a multi-channel voice logging tool that works with audio channels as well as analog and digital telephone lines.
Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly.
The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers.
Voice logs can be used to implement personnel performance reviews, perform self-appraisal and can be used to train customer support staff to handle calls in difficult situations. Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.
Voice Logger helps in the settlement of disputes and customer complaints. Keeping a record of every phone conversation, to playback back in the event of a dispute, helps resolve disputes quickly. Voice Logging also helps in the training and development of the client service personnel. Supervisors/Managers can play back the calls at convenient times to appraise staff. Listening to the recordings of calls alongside the staff helps the managers to correct and guide them in the right direction. The company can also allow the staff to listen to their own calls for self-assessment of their performance. In short, voice loggers can play a major role in the improvement of the quality of customer care which will ultimately result in more business. Voice Logging is a very useful, effective and efficient tool that can also be used as an evidence for settling any disputes.
Features of Voice Logger
1. Logging of incoming calls with details like date, time, duration, CLI, etc.
2. Logging of outgoing calls with date, time, duration, number dialed.
3. Details of incoming calls that were NOT answered with date and time.
4. Date and time of every attempt of making an outgoing call (even if the call was not connected).
5. Stereo recording of caller and called for digital lines.
6. Support for GSM compression of voice logs to save disk space.
7. Support for Digital/Analog/Voice logging from a unified interface.
8. On-going support for new hardware devices.
9. Provision for implementing real-time monitoring of voice conversations.
10. Web based user interface for reports.
11. Search facility in report based on time, caller-id, duration of call etc.
12. Provision for integration of voice logging into the customer data center.
Web Based Interface:
The browser-based User Interface is one of the most powerful features of our Voice logger which enables one to access the system from any part of the world.
The browser-based User Interface of the voice logger helps the supervisors/managers and the top-level management to administer and monitor many of the functions sitting in any part of the world. Once they login to the browser interface, they can overhear live interception calls or go through the logged conversations.
Multiple users can be configured with different access levels in this system. Facility is provided to allow users to search calls based on parameters like Trace Number, call status, date, time, caller id, call duration, comments etc. Operator can listen to the recorded conversation by clicking on the play icon.
Features Provided
Multi Line Recording: Helps to record multiple conversations in single time.
Online Monitoring: Provides facility to hear the live calls.
Simple and Advance search facility to search the voice records.
Automatic Level control for Signal processing.
Advance Audio compression.
Manual and Automatic Call Forwarding facility.
Multi backup facility and emailing facility.
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